Do your best to elicit a response from the operator and stay on the line as long as possible!
Hi. I’m trying to find out more about what Lloyd's are doing to help tackle climate change. Could you help, or put me through to someone who can?
- What is Lloyd's position on its members insuring highly risky and polluting projects like the EACOP oil pipeline? Do you agree that insuring projects like these is a problem?
- What is Lloyd's doing to ensure insurers stop financing fossil fuel projects?
- Other major insurers such as Allianz and AXA have said that they won’t provide insurance to the East Africa Crude Oil Pipeline, because of the damage it will cause to local communities, vulnerable ecosystems and the climate. Why won’t Lloyds follow their example, and make the same commitment?
- Framing yourself as a person who has exhausted all channels and just wants to be heard can be a useful tactic. This can help alleviate the weirdness of calling the ‘wrong’ phone number
- Stay on phone for as long as possible
- Ask lots of questions
- Be friendly, but also persistent
- Ask where your concerns can be addressed if not by this operator, or if your concerns can be passed on to a decision-maker